RETURN & ALTERATION POLICY – Neon Apparels
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RETURN & ALTERATION POLICY

We have an easy 15 day exchange policy. We accept returns for products upto 15 days from the date of delivery. To initiate a return, send us an email at care@naughtyonlinestore.com with your Order ID and the reason for return.

We will contact you and arrange for a pickup through our courier partners. In case of manufacturing defects, or delivery of the wrong product we will replace the defective product and send you a fresh one.

For all other issues including size issues, you will be responsible for the costs involved in reverse shipping. 

ALTERATION POLICY

In the event of a sizing issue concerning a product we will be happy to make the required alterations to the existing piece.

Only one free alteration is provided per piece.

The return of the garment will be the customer’s responsibility and any charges would have to be borne by the customer. 

FAULTY GOODS

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at Naughty take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting care@naughtyonlinestore.com  about the fault.

Returns of faulty goods must be returned to us within 3 days of being received.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase. Please note that refunds can take up to 2-3 days and are subject to regulations.

FOR MORE CONTACT US AT Email: care@naughtyonlinestore.com Phone: +91 8910559336 (Weekdays 10.30 am to 6.30 pm)

Please Note: To maintain strict hygiene of our products, we do not accept returns on Innerwears, Underwears, Bras, Panties, Camisoles, Tank Tops, Shapewear, Babydoll sets or any other product falling under innerwear category.